Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how we handle personal information when you visit our website, contact us, request a quotation or use our services.

We aim to handle personal information fairly, lawfully and transparently, in accordance with applicable UK data protection legislation.

The business responsible for the information described in this policy is identified in the Business Information section at the bottom of this page.

2. Information we collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details.
• Your email address and telephone number.
• Your property or project address.
• Details about work or services you require.
• Information submitted through contact forms.
• Quotation and appointment information.
• Customer correspondence and project records.
• Invoice and payment-related information.
• Technical information, such as IP addresses, browser details and website security logs, where collected.

We only ask for information reasonably necessary for the relevant purpose.

Please avoid sending sensitive personal information unless it is necessary and we have specifically requested it.

3. How we use your information

We may use personal information to:

• Respond to enquiries and quotation requests.
• Arrange appointments, surveys and site visits.
• Prepare quotations, estimates and proposals.
• Provide agreed services and complete projects.
• Communicate about ongoing or completed work.
• Manage invoices, payments and business records.
• Provide relevant customer support.
• Maintain website functionality and security.
• Comply with applicable legal obligations.

We do not sell your personal information.

4. Our lawful basis for processing

UK data protection law requires us to have a lawful basis for using personal information.

The lawful basis depends on the purpose for which the information is processed.

Contract and pre-contract enquiries

We may process information where necessary to take steps you request before entering into a contract or to provide services under an agreement with you.

Legal obligations

Certain information may be processed or retained to comply with accounting, tax or other legal requirements.

Legitimate interests

We may process information where reasonably necessary to manage our business, respond to appropriate communications, protect our website or establish and defend legal claims, provided your rights do not override those interests.

Consent

Where consent is required, including for certain optional website technologies or marketing activities, we will request it separately.

You can withdraw consent at any time, without affecting processing that was lawful before withdrawal.

5. Contact forms and quotation requests

When you contact us through our website, by email or by telephone, we may use the information provided to respond to your enquiry.

This may include contacting you to discuss your requirements, arrange a visit or prepare a quotation.

Providing your information is generally voluntary. However, without certain details, we may be unable to respond effectively or provide the service you have requested.

Submitting an enquiry does not automatically subscribe you to marketing communications.

6. Sharing your information

We may share personal information with trusted organisations where necessary to operate our business or provide our services.

Depending on the circumstances, these may include:

• Website hosting and technical support providers.
• Email and communications providers.
• Accountants and professional advisers.
• Payment processing providers.
• Suppliers and subcontractors involved in your project.
• Public authorities where disclosure is legally required.

We take reasonable steps to ensure that information is shared only where appropriate and protected by suitable arrangements.

We do not sell or rent personal information to third parties.

7. Cookies and website technologies

Our website may use cookies and similar technologies to support functionality, security and optional website features.

Certain technologies may be necessary for requested functionality. Others may require your consent or another applicable legal exception.

For further information about the technologies used and your available choices, please read our Cookie Policy.

8. Third-party services and external content

Our website may include services supplied by external organisations, such as maps, videos, booking systems or payment providers.

Where these services are used, the relevant provider may process information in accordance with its own privacy arrangements.

We aim to provide appropriate information and controls where third-party services are enabled.

Links to external websites are provided for convenience. We are not responsible for their privacy practices.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on the type of information, the services provided and any applicable legal, contractual or accounting requirements.

For example, financial records may need to be retained for applicable statutory periods, while general enquiries may be retained for shorter periods.

Information that is no longer required will be securely deleted or anonymised where reasonably practicable.

10. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse and disclosure.

These measures may include secure website connections, restricted access, appropriate hosting arrangements and software maintenance.

No method of transmitting or storing information online can be guaranteed to be completely secure.

11. International data transfers

Some website or business service providers may process information outside the United Kingdom.

Where international transfers take place, appropriate legal transfer arrangements and safeguards will be used where required.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of information in certain circumstances.
• Ask us to restrict certain processing activities.
• Object to certain uses of your information.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

You have the right to object to the processing of your personal information for direct marketing at any time.

To exercise your rights, please contact the business using the details at the bottom of this page.

We will respond in accordance with applicable data protection requirements.

13. Complaints

If you have concerns about how your personal information is handled, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Visit the Information Commissioner's Office

14. Children's information

Our services are generally intended for adults seeking trade, building, property maintenance or related services.

We do not intentionally request children's personal information through our general enquiry forms.

15. Changes to this Privacy Policy

We may update this policy when our business activities, website features or legal requirements change.

The latest version will be published on this page.